Privacy Policy

Effective Date: November 23 2024
Last Updated: November 23 2024

Assured Response CPR and First Aid Training Inc. ("we," "our," or "us") is committed to protecting the privacy of our customers, students, and website users. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with applicable privacy laws in Canada.

1. Scope

This Privacy Policy applies to:

• Visitors to our website (assuredresponse.com)

• Users of our online training platform

• Customers and students who engage with our services, either in person or online

• Authorized Providers and their staff

By using our services, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

A. Personal Information

• Contact Details: Name, address, email address, and phone number

• Course Registration Details: Course history, attendance, and certifications

• Payment Information: Credit card information and billing addresses (processed securely by third-party payment providers)

• Authorized Providers: Company name, contact details, and account information

B. Non-Personal Information

• Device Information: IP address, browser type, and operating system

• Usage Data: Pages viewed, time spent on the site, and navigation patterns

3. How We Use Your Information

We use your information to:

1. Provide, manage, and improve our services and online training platform

2. Process course registrations and issue certifications

3. Communicate with you regarding course details, updates, and support inquiries

4. Maintain and enhance the functionality of our website and platform

5. Ensure compliance with regulatory and legal obligations

4. Disclosure of Information

We do not sell or rent your personal information. We may share your information with:

• Third-Party Service Providers: For payment processing, email delivery, or IT support (bound by confidentiality agreements).

• Regulatory Bodies: If required by law, such as for compliance with workplace safety standards.

• Authorized Providers: If you register through an Authorized Provider, limited information may be shared for the purpose of issuing certifications or ensuring course compliance.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. After this period, your information will be securely deleted or anonymized.

6. Security

We take appropriate measures to protect your information, including:

• Encryption of sensitive data (e.g., payment information)

• Regular security audits of our systems

• Restricted access to personal information on a need-to-know basis

Despite these measures, no system is completely secure, and we cannot guarantee the absolute security of your data.

7. Your Rights

You have the right to:

• Access and update your personal information

• Withdraw consent to the collection or use of your data (may limit access to some services)

• Request the deletion of your data, subject to legal and regulatory obligations

To exercise these rights, please contact us at [Insert Contact Email].

8. Cookies and Tracking Technologies

Our website and training platform use cookies to enhance user experience. Cookies allow us to:

• Save login preferences

• Analyze website performance and usage patterns

You can manage or disable cookies through your browser settings.

9. Children’s Privacy

We do not knowingly collect information from individuals under the age of 13 without parental consent. If we become aware of such data, we will take immediate steps to delete it.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions, concerns, or requests regarding your personal information, please contact us at:

Assured Response CPR and First Aid Training Inc.
Email: info@assuredresponse.com
Phone: 705-739-9467